Despite having navigation signs and customer service desks available at various parts of the airport, people face difficulties navigating to their gate numbers.
Empathy Driven Challenge: This challenge was inspired by people around us i.e. friends, families & classmates. Moreover, by people of one country traveling internationally around the world.
Research on the problem space has led to the following factors being the main reasons for the challenge –
1. Language Barrier – Inability to communicate in foreign language other than own native language.
2. Complex Procedure – Complexity arises due to multiple stages(security, check-in etc.) at the airport.
3. Improper Signage – Lack of proper leading signs to the gate number.
Hence, a person faces many issues & difficulties when travelling away from home country.